T’s & C’s

By buying a ticket for Wolfie Familie Festival you agree to abide by Wolfie Familie Festival & WONTOM (pty) Ltd 2013/018660/07 terms & conditions.


Please note the following important instructions:

NO glass is allowed

NO dogs

NO open fires to be lit on the BYO or LUX camp sites

NO sound systems to be used in BYO or Lux Camp sites

NO MOOP : Matter Out Of Place

NO firearms, fireworks, rockets and other explosives.

Ticketing Information:

* Unauthorised duplication or sale of this ticket may prevent your admittance to the event.

* Ticket holder may be searched on entry.

* Your ticket may be re-sold but only on the Wolfie Familie Festival Facebook page on face value. The new ticket holder information (ID, email, name, surname) should be sent to howl@wolfie.co.za for check-in purposes.

* Keep this ticket in a safe place as you would money or regular tickets, remember if someone uses your ticket before you the ticket will be void and you will not be able to enter with it.

* This ticket is a revocable license that may be revoked by Wolfie Familie Festival for any reason.

* In the event that duplicate copies appear, the Facility reserves the right to refuse entry to all ticket holders and will not refund the purchase.

* Tickets are non-refundable even if the event is terminated or cancelled due to harsh weather, acts of nature, governmental regulation or other conditions beyond Wolfie Familie Festival’s control.

* If Wolfie Familie Festival does decide to do a refund the refund will be total paid less refund costs involved e.g. bank commissions etc. This varies between 3% and 5% of purchase value.

* The event date and time is subject to change without notice. By using this ticket, you agree to the terms and conditions associated with this ticket as disclosed here.

Conditions of Sale:

* Holder of this ticket voluntarily assumes all risks and danger incidental to any event for which this ticket is issued and waives all claims against the event sponsor, the owner of the facility and the ticket producer or issuer.

* Parents take full responsibility in looking after their children and therefore waives all claims against the event sponsor, the owner of the facility and the ticket producer or issuer in any event that may occur. You need to bring your own Life jackets or kiddies inflatable arm bands if your kids can’t swim whilst on the river.

* Right of admission is reserved. Persons deemed to be behaving in a manner that is dangerous or unacceptable in the opinion of Wolfie Familie Festival or its agents or contractors will be refused admission and/ or removed from the Venue with no refund.

* Activities such as ‘diving into water’ ‘stage diving’, ‘moshing’, ‘climbing’ and ‘crowd surfing’ are strictly prohibited.

* We reserve the right in our reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit of the Venue and to confiscate items which may cause danger or disruption to the Event or to other patrons or that are in breach of the Terms.

* Admission is subject to compliance with all the laws and facility rules and the ticket holder consents to reasonable examinations and searches to ensure compliance. Failure to comply with the laws or facility rules may result in refusal of admission or expulsion.

* You voluntarily assume the risk of serious injury or death by attending this event where being close in or on water will be part of the event and release Wolfie Familie Festival from any claim arising from this event.

* You voluntarily assume all risks and dangers incidental to an Event, whether occurring before, during or after the Event, and you waive any claims for loss, damage, personal injury or death against Wolfie Familie Festival, the management of Wolfie Familie Festival, or any agent of Wolfie Familie Festival, the performing artist(s), participants, and all of their respective parents, affiliated entities, agents, officers, directors, owners of land and employees on behalf of yourself and any minor accompanying you or for whom you purchased a Ticket.

* Neither Wolfie Familie Festival nor the Venue will be liable for damage to or loss of any personal property.

* To the fullest extent possible in law, we do not accept liability for, and you will have no claim in respect of any errors relating to (and neither the WONTOM nor Wolfie Familie Festival nor any of its agents guarantee or make any warranties or representations to you in relation to) the location of your camping place relative to the stage; the quality of your standing/camping place; parking at the Venue; the adequacy of traffic control to and from the Venue; the adequacy of food and beverages at the Venue; the quality of sound and lighting at the Venue; or the quality of any services provided by independent contractors at the Venue.

* Please note: You bear the risk of inclement weather.

* Please note that loud sound at events can damage hearing.

If you experience any problems at the Event, please contact a steward or duty manager. In case of emergency please follow instructions and directions from stewards, staff and/or other officials.

The Fine Print:

* No unauthorized recordings of event where prohibited. NO REFUNDS OR EXCHANGES.

* Holder acknowledges that the event may be broadcasted or otherwise publicized, and hereby grants permission to utilize the holder’s image or likeness in connection with the publication of any photograph of such event and any live or recorded transmission or reproduction of such event.

* Commercial vending is prohibited as are all firearms, fireworks, rockets and other explosives.

* You agree to abide by all the rules and to follow national and local laws.

* This is a leave no Trace, pack it in, pack it out event. Say no to MOOP!

* Vendors of food and liquor and sound equipment is not owned by Wolfie Familie Festival and you therefore assume any and all risk of injury associated with or arising from their operation or occurrence.

* You appoint Wolfie Familie Festival as your representative to take actions necessary to protect your intellectual property or privacy rights, recognizing that Wolfie Familie Festival has no obligation to take any action what so ever.

* All vehicles including trucks, trailer, caravans and RV’s entering and exiting Wolfie Familie Festival are subject to search by the gate staff.

* Whilst we have policies in place to encourage responsible behaviour it is up to the individuals involved. Please bear this in mind before you bare yourself.

WONTOM is a booking e-commerce development agency.

Customer privacy policy:

Wontom shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted:

Payment may be made via Visa, MasterCard cards or by bank transfer into the WONTOM bank account, the details of which will be provided on request

Credit card acquiring and security:

Credit card transactions will be acquired for WONTOM via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details:

Customer details will be stored by WONTOM separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za Merchant Outlet country and transaction currency. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


WONTOM takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support.

Country of domicile:

This website is governed by the laws of South Africa and WONTOM chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


WONTOM may, in its sole discretion, change this agreement or any part thereof at any time without notice.

WONTOM contact details: support@wontom.com